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Terms & Conditions

The rules that apply when you use the merchantRupee app or website.

Terms and Conditions

These Terms and Conditions constitute an ‘electronic record’ within the meaning of Section 2(t) of the Information Technology Act, 2000 and are published in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Data Protection Act, 2023 and the Digital Data Protection Rules, 2025, as amended or re-enacted from time to time. This electronic record is generated by a computer system and does not require any physical or digital signature.

These Terms and Conditions govern your access to and use of MerchantRupee (the “Platform”), owned and operated by Roctogen Services Private Limited (“Roctogen Services”, “we”, “us” or “our”). MerchantRupee includes our mobile application available on Google Play and our website www.merchantrupee.in (collectively, the “App/Website”).

By accessing, registering for, browsing or using the Platform, you acknowledge that you have read, understood and unconditionally agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, you must not use the Platform.

Definitions

  • 1.1 App / Application: MerchantRupee, the mobile lending application hosted on Google Play and operated by Roctogen Services Private Limited.
  • 1.2 Borrower / You / Your: Any natural person who is an Indian resident, aged 18 years or above, accessing the Platform to apply for credit facilities.
  • 1.3 Credit Facility / Loan: An unsecured short-term business loan offered to eligible merchant borrowers through the Platform, disbursed by our partnered Regulated Entities / Lenders.
  • 1.4 Lender: RBI-registered NBFCs or other regulated financial institutions partnered with MerchantRupee, including Innofin Solutions Private Limited (https://www.innofin.in/).
  • 1.5 Platform: MerchantRupee App and Website, operated by Roctogen Services Private Limited.
  • 1.6 Roctogen Services: Roctogen Services Private Limited, a company incorporated in India, registered office at Gala-2, CTS No. 141, Kuber Chembers, Datta Mandir Road, Malad East, Mumbai – 400097, Maharashtra, India.
  • 1.7 Data Protection Laws: The Information Technology Act, 2000, Information Technology Rules 2011, Digital Data Protection Act, 2023 and Digital Data Protection Rules, 2025, and all applicable amendments.
  • 1.8 KYC: Know Your Customer verification process mandated under RBI and anti-money laundering regulations.

Eligibility Criteria

2.1 You confirm that you are at least 18 years of age, an Indian resident, have the legal capacity to enter into a binding contract, and are a legitimate merchant running a business in India.2.2 You shall provide true, accurate, complete and current information, documents and records for KYC, credit assessment and onboarding.2.3 Fulfillment of basic eligibility criteria does not guarantee loan approval. Final sanction, loan amount, interest rate, tenure and repayment schedule are decided solely by the Lender after credit appraisal.2.4 We or the Lender reserve the right to reject any loan application without assigning any reason.

Platform Role

3.1 Roctogen Services (MerchantRupee) is only a digital marketplace and technology service provider. We do not lend money directly. We facilitate the connection between eligible merchant borrowers and RBI registered Lenders.3.2 We assist with digital KYC, credit risk assessment, application processing, document collection, repayment tracking and customer support. The loan contract is executed directly between you and the Lender.3.3 All decisions on credit underwriting, sanction, disbursement, rescheduling, collection and foreclosure rest with the partnered Lender.

User Registration \& Account Security

4.5 You shall register using your active Indian mobile number and complete OTP verification. You are responsible for maintaining the confidentiality of your login credentials, OTPs and device access.4.6 You shall not share your account, login ID or OTP with any third party. Any activity performed under your account shall be deemed to be performed by you.4.7 You must notify us immediately if you become aware of unauthorized account access, data breach or credential compromise. We are not liable for losses arising from your negligence, sharing of OTP/password or device misuse.4.8 You shall maintain one valid account only. Multiple fake accounts, duplicate registrations or creation of accounts using false identity are strictly prohibited.

Loan Application, Sanction and Disbursement

5.1 You may submit a loan application on the Platform and authorize us to fetch your data for credit evaluation, including KYC records, bank statements, UPI collection history, device information and credit bureau data.5.2 All loan-related charges, applicable interest rate, Annual Percentage Rate (APR), processing fees, late payment / default charges, tenure and repayment schedule will be disclosed in the Key Facts Statement (KFS) before you accept the loan offer.5.3 Once you accept the loan offer and complete e-sign formalities, the Lender will process disbursement to your registered bank account. Disbursement timelines are subject to banking partner availability and verification checks.5.4 You confirm that the loan amount shall be used only for your legitimate business / merchant working capital requirements and shall not be used for any speculative, illegal or prohibited activities.

Repayment Terms

6.1 You are obligated to repay the principal, interest and all applicable fees and charges strictly as per the repayment schedule agreed in the loan agreement.6.2 Repayments may be collected via UPI, auto-debit / EDI mandates or other approved digital payment modes. You must maintain sufficient balance in your linked bank account on due dates.6.3 Delay or failure in repayment will attract late payment fees as disclosed in the KFS and loan agreement. Default will also be reported to Indian credit bureaus, which may adversely impact your credit score.6.4 Any prepayment / foreclosure terms shall be governed by the Lender’s policy and disclosed before availing the loan.

User Representations and Warranties

You represent and warrant that:

  • (a) All information, documents, photographs, Aadhaar, PAN, bank details and business records submitted by you are genuine, valid and not forged or altered
  • (b) You are authorized to use the bank account provided for disbursement and repayment
  • (c) You will not use the Platform for money laundering, fraud, hawala, gambling or any unlawful activity
  • (d) You consent to us and the Lender accessing your credit bureau reports, payment history and business data for credit assessment and recovery
  • (e) You will comply with all applicable Indian laws, RBI guidelines, anti‑fraud and anti‑money laundering norms.

Prohibited Activities

You shall not:

  • (a) Hack, tamper, modify, reverse engineer, disrupt or overload the Platform servers, source code or APIs
  • (b) Use bots, scrapers, scripts or automated tools to access the Platform
  • (c) Submit fake KYC documents, fake bank statements or manipulated UPI records to obtain credit
  • (d) Harass, threaten, abuse or misbehave with our customer support, collection agents or representatives
  • (e) Circumvent credit checks, create fake merchant profiles, or induce others to submit false applications
  • (f) Copy, reproduce, distribute or commercially reuse any content, branding, layout or material from MerchantRupee without written permission.

Intellectual Property Rights

9.1 All trademarks, logos, brand names, software, UI design, text, graphics and code on MerchantRupee are the intellectual property of Roctogen Services or our licensors. You obtain no ownership rights by using the Platform.9.2 You may only use the Platform for your personal merchant loan application purpose. Any commercial replication, redistribution or resale of the Platform services is prohibited.

Data Usage \& Privacy

10.1 Your collection, processing, storage, sharing and transfer of personal and sensitive data shall be governed by our Privacy Policy. You expressly consent to sharing your data with Lenders, credit bureaus, payment aggregators, KYC vendors and regulated entities for credit processing, disbursement, repayment and recovery.10.2 We will implement reasonable security controls to protect your data as required under Data Protection Laws, but we do not guarantee absolute security of internet transmission.

Third-Party Links and Services

11.1 The Platform may contain links to third-party websites, payment gateways, lenders, credit bureaus or service providers. We do not control third-party platforms and are not liable for their terms, privacy practices or services.11.2 You interact with third-party services at your own risk. We recommend reviewing their respective terms and privacy policies.

Limitation of Liability

12.1 Roctogen Services is only a technology facilitator. We shall not be liable for any dispute arising between you and the Lender, including disputes over loan sanction, interest, fees, disbursement delays or recovery actions.12.2 We are not liable for losses caused by bank failures, payment gateway downtime, network outages, device failure, incorrect information submitted by you, or your failure to read the KFS and loan agreement.12.3 In no event shall our total aggregate liability exceed the service fees received by us from the relevant loan application.

Communication and Collection

13.3 You consent to receive transaction alerts, repayment reminders, service notifications, SMS, WhatsApp, email and voice calls from MerchantRupee, the Lender and their authorized agents on your registered mobile number for the full loan lifecycle, including overdue recovery.13.4 All collection activities by the Lender or its agents shall follow RBI fair practices code. You agree to cooperate for amicable settlement of overdue dues.

Suspension and Termination

14.1 We reserve the right to suspend or permanently block your account, restrict access to the Platform, or forward your details to law enforcement authorities if we detect fraud, misrepresentation, breach of these terms, default or suspicious activity.14.2 These terms shall continue to apply even after account termination, especially clauses relating to repayment, liability, data retention, dispute resolution and intellectual property.

Amendments

15.1 MerchantRupee may revise these Terms and Conditions at any time. Updated terms will be published on the App/Website. Continued use of the Platform after the update constitutes your acceptance of the revised terms.

Governing Law and Jurisdiction

16.1 These Terms and Conditions are governed by the laws of the Republic of India. The courts in Mumbai, Maharashtra shall have exclusive jurisdiction for all disputes arising out of or in connection with the Platform and these terms.